WHO WE AREOlive
Garden is a family of local restaurants focused on delighting every
guest with a genuine Italian dining experience. We are proud to
serve fresh, simple, delicious Italian food, complemented by a great
glass of wine, served in a comfortable, home-like Italian setting
where everyone is welcomed as family and friends. Our purpose is
Hospitaliano!, our passion for 100% guest delight.
OUR STORY
Founded in 1982, Olive Garden is owned by Darden Restaurants,
Inc. (NYSE:DRI), the largest casual dining restaurant company in the
world.
Olive
Garden was originally developed by General Mills, Inc., but in June
1995, General Mills spun off its restaurant division into Darden
Restaurants, Inc. Almost 25 years later, Olive Garden remains
committed to its purpose of Hospitaliano! - providing 100% guest
delight through the genuine Italian dining experience.
Inspiration
Italy is the inspiration for all that we do at Olive Garden, from
our menus to our award-winning wine list to the Tuscan farmhouse
design of many of our restaurants. Most of all, we are inspired by
the warmth and genuine hospitality of the Italian people, as well as
the importance of family in their culture.
Our passion for Italy led us to establish Olive Garden's Culinary
Institute of Tuscany in 1999, our own cooking school in Italy.
Hundreds of Olive Garden team members have traveled to Tuscany to
learn how authentic Italian food is prepared and to experience Italy
firsthand.
OUR PRINCIPLES
The principles of Olive Garden were developed in 1995 by
listening to all levels of the organization.
The principles can be expressed in two thoughts:
HOLD US TO HIGH STANDARDS
TREAT US WITH RESPECT
From these simple words, the Olive
Garden Principles were born–the philosophical touchstone for all
Olive Garden team members.
1. We are committed to open and honest communication, mutual
respect and strong teamwork.
2. We are clear on each individual’s role, accountabilities and
key performance measures.
3. We do not compromise standards in selection, training and job
performance.
- We will only hire people with the skills and potential to
succeed.
- People only advance from training when they have
demonstrated the required competencies.
- Peer interviewing helps us select the right people for the
team.
4. In the process of making a change, we seek the opinions of
those closest to the action, listen and value their ideas.
5. Everyone should expect regular, on-going training
opportunities to sharpen and advance their skills.
6.
When accountabilities are not being met, we act quickly.
- Feedback
- Re-training/Redirection
- Assess results with appropriate consequences
7. We will achieve the results and share our successes.
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"THE GREATER
DANGER FOR MOST OF US IS NOT
THAT OUR AIM IS TOO HIGH AND WE MISS IT
BUT THAT IT IS TOO LOW AND WE REACH IT" |
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—Michelangelo |